Tenant Engagement in Social Housing

In partnership with Mears the LGiU has been investigating how social landlords engage with their tenants. Current changes to the welfare system are having a massive impact on the relationship between residents, local authorities, and housing associations. In addition to this there are significant long-term problems, including a rapidly ageing population and climate change, which cannot be solved by governments and individuals alone. Landlords will need to adapt and look for innovative ways to work with their tenants if they are to contain the fall out from these changes.

Our report, which will be launched at Homes 2013 in November, is based on a  survey social landlords, ALMOs and retained stock authorities, and highlights the need for greater attention in this area. We have also put together a selection of case studies demonstrating creative and innovative approaches to the tenant landlord relationship. These include ways of using data more effectively and harnessing the contact between third parties and residents.

For more information please get in touch with Andrew Walker andrew.walker@lgiu.org.uk