On this topic

Telling stories: the human impact of care provider failure

July 7, 2016 by Ingrid Koehler

Last year we published Care and Continuity: contingency planning for provider failure. It was designed to be practical guidance for council officers to help them prepare plans in case there was a significant problem with social care providers of home, residential, nursing or specialist care.  In the case of financial…


Improving care through failure

October 20, 2015 by Ingrid Koehler

The Japanese art of kintsugi turns brokenness into beauty. The method of repair, using golden seams to rejoin shards, draws the eye to the what was once a point of failure and is now a more beautiful whole.  Having spent the past several months deeply imbedded in the issues around…


Too special to fail?

June 4, 2015 by Ingrid Koehler

Most social care is provided by third parties. Sometimes those providers fail. Sometimes they fail because they basically run out of money and sometimes because they’re not providing good enough services. Whatever the cause, when failure is stark and sudden councils can find themselves scrambling to get people new places…


What to do when care fails

March 25, 2015 by Ingrid Koehler

People who need care need high quality and consistent care. But this doesn’t always happen. The providers who deliver the care sometimes fail. Maybe it’s a managerial failure or a market failure or some combination of factors. Whatever the cause, this leaves vulnerable people – sometimes suddenly – even more…