On this topic

Care and Continuity: contingency planning for provider failure

October 26, 2015

This briefing can also be viewed as a PDF: Care and Continuity briefing Summary The LGiU has produced a business continuity and contingency planning guide to help councils plan and deal with social care provider failure. Care and Continuity is part of a wider suite of products to support the implementation…


Improving care through failure

October 20, 2015 by Ingrid Koehler

The Japanese art of kintsugi turns brokenness into beauty. The method of repair, using golden seams to rejoin shards, draws the eye to the what was once a point of failure and is now a more beautiful whole.  Having spent the past several months deeply imbedded in the issues around…


Managing provider failure – National Audit Office

October 5, 2015

The National Audit Office has published a ‘Managing provider failure’ which explores the principles Whitehall departments should use to manage service provider failure. This briefing focuses on the key messages relevant to local commissioners, focusing on adult social care.


Too special to fail?

June 4, 2015 by Ingrid Koehler

Most social care is provided by third parties. Sometimes those providers fail. Sometimes they fail because they basically run out of money and sometimes because they’re not providing good enough services. Whatever the cause, when failure is stark and sudden councils can find themselves scrambling to get people new places…