The LGiU undertook a consultation of local government on behalf of the Local Government Ombudsman (LGO). The LGO covers a wide range of services including: housing, planning, social care, housing benefit, transport and highways, environment and waste and council tax. In 2011/12, they received over 20,000 complaints and enquiries.
The Ombudsman was then developing the future strategy for their organisation. To support this process, they wanted to hear the views of the sector on how a better understanding of issues giving rise to complaints in local government can be harnessed to benefit public policy and service improvement. We are ran a survey to ensure that local government has the opportunity to contribute to the future direction of the Ombudsman. If you would like to take part, please contact Lauren Lucas.