Maintaining service capacity, wellbeing and motivation whilst reducing cost and looking at alternative structural arrangements is clearly the biggest challenge facing Local Authorities and an issue that must be addressed with utmost care. Often decisions can result in unintended consequences that can ultimately be more costly in Human Resource terms than the saving they were intended to make.
Can cutting cost increase cost?
In some instances change agents have pursued the cost reduction grail with a vigour that leaves those affected by it incredulous and demotivated.
However, there are also occasions where savings have to be made yet poor performance is tolerated and not addressed.
This is a workshop for Local Authority Managers who can influence the organisational change agenda. It is intended to be a no holds barred challenge to the way you are approaching what is undoubtedly a difficult financial situation.
The premise is SOMETIMES REDUCING COST INCREASES COST IN LESS TANGIBLE WAYS. It will be a chance to step back and reflect with colleagues about your approach now and in the future.
10.00 Welcome and introductions
10.10 Change and people – What are the typical mistakes made in organisational change initiatives
10.40 The change process
- What are the costs you don’t count?
- People provide services – Ignore this at your peril!
11.15 The reality of staff discretionary effort – Do you reduce cost by 5% and performance by 10%? – Systems thinking, the bigger picture
11.45 Identifying critical actions and behaviours – Don’t have Monday morning demotivation meetings
13.30 What kind of place is your organisation to be in? What is the culture and what are the espoused and actual values?
14.15 Using Emotional Intelligence when implementing tough decisions
15:00 Account for value as well as cost
15:15 Monitor the impact
15.30 What can you do?