Topic: Social media and digital technology

See our latest work on this topic

Viewpoint: Our year with the robot

15 Apr 2019

Cllr Liaquat Ali MBE from LGiU member Waltham Forest Council reviews the difference that a specially designed chatbot has made to how the council responds to residents neighbourhood concerns.


Better comms for better democracy

26 Mar 2019

Democracy is difficult in the best of times, but when the polity is questioning governance, decision-making and accountability it becomes even harder. Local authorities have responsibility for running elections and by and large do an excellent job of managing registration, balloting and counting. But more could be done to make our democracy better by taking […]



Getting excited about better elections

15 Mar 2019

It’s that time of year again! Our friends at Democracy Club are getting excited about local elections taking place for thousands of councillor positions across England and Northern Ireland this May. In this guest post, Joe Mitchell tells us what they’re getting so excited about.  At Democracy Club we’re thinking about how to bring democracy […]


Standards: recommendations for rigorous change

11 Mar 2019 in Briefings

The Committee on Standards in Public Life has looked closely at the standards regime, and considers the significance of maintaining standards for the better governance of the council as a whole. It presents a stark warning that change is needed if councils are to retain a reputation for good governance.


The future of journalism

28 Feb 2019 in Briefings

The news publishing industry has been losing readers and advertising revenue for much of the last decade. This contraction, resulting mainly from technological change and the way people consume news, is not just of concern to the journalists that it employs. It also has major implications for local democracy.


Making outcomes based commissioning a reality

7 Dec 2018 in Reports

This paper explores some of the issues around why achieving outcomes based commissioning has been so slow, explains how technology can help and sets out new models of payment that can increase trust, reduce costs and improve quality.


Online Data Privacy – what does the public think?

27 Nov 2018 in Briefings

Data privacy is a complex and contested issue, often obscured in jargon and compounded by a presence in and out of the media spotlight. This briefing summarises the findings of a Carnegie UK Trust report on online data privacy.


Disinformation and fake news: the state of play

15 Nov 2018 in Briefings

Efforts are being made to better understand and to regulate the environment of ‘fake news’ in an increasingly poisonous and potentially dangerous political environment. Intervention is needed at government and at international level. A government White Paper is expected during the next six months. What issues should it address?