On this topic

Lessons from social media and local government engagement in Canada and the UK

August 9, 2017

What role does social media play in local government service provision and community engagement? This briefing explores this question and gives examples of how councils in the UK and in Canada have used social media as a means of delivering their message, and engaging more actively with service users.


A White Paper on Social Media in Local Government

September 30, 2013

A White Paper on Social Media in Local Government considers what holds back senior council managers and staff from using social media more extensively, and looks at how West Midlands councils have used them to connect with the public, and “open up traditional public sector silos”.


Take part in our annual winter comms survey

November 5, 2012 by Rob Dale

It’s November and the weather is miserable. Icy roads, closed schools and uncollected bins tend to dominate local government over the coming months. Residents will rush to council websites seeking to report problems and find information. Increasingly, there is an expectation for this data to be real time. So what…


Results of our winter communications survey

December 12, 2011 by Rob Dale

Councillors, officers and members of the public took part in an informal poll over the last 10 days in a bid to establish which digital communication channels are the most effective during special and specific situations e.g. school closures due to snow. The exact question was; It’s now December and…


Take part in our winter comms survey

December 5, 2011 by Rob Dale

It’s now December and icy roads, closed schools and uncollected bins tend to dominate local government over the coming months. Residents rush to council websites seeking to report problems and find information. Increasingly, there is an expectation for this data to be real time. So what should councils be doing?…



Interview with DCLG comms boss George Eykyn

October 5, 2011 by Rob Dale

About 3 months ago I posted that I would be attempting to revive some of old journalism skills by conducting an interview with George Eykyn, DCLG’s Director of Communications. In the interview, I wanted to learn about the priorities of the department’s e-Newsroom, hear how they’re incorporating new media tools…


A local democracy app?

March 14, 2011 by Andy Sawford

The App Blog profiles the 20 new apps ‘riding the wave’ of location innovation.    They report that the ease with which developers can create location-based services by tying into datasets and APIs from Google, Facebook, Foursquare and others is driving a burst of activity around location and apps, principally around…


#localgov twitter lists

December 23, 2010 by Rob Dale

We’ve spent some time during the last week building up the LGIU’s following list and now that we are networked to over 1,300 profiles it’s quite clear that things need a bit of organisation. We are therefore going to experiment over the festive period building some nice twitter lists. So far,…


So what is a community?

December 7, 2010 by Rob Dale

A couple of weeks ago we asked whether the local government twitter community could help CLG define what community is – now with the Localism Bill now just days away, I thought I’d better collate all the #ComDef suggestions (thank you very much to all who contributed) and see what key ideas and…


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