Briefing: Lessons from social media and local government engagement in Canada and the UK

Policy product type
LGiU essential policy briefing
Published date
August 9, 2017
Author
Patrick Bourke, LGiU Associate
Issues Covered
  • benefits and challenges
  • digital exclusion
  • Funding
  • social media strategies
Categories
Public Service Reform and Corporate Performance, Social media and digital technology, Technology and transformation, Voluntary Sector and Community Engagement
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What role does social media play in local government service provision and community engagement? This briefing explores this question and gives examples of how councils in the UK and in Canada have used social media as a means of delivering their message, and engaging more actively with service users.

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