– This briefing is designed to give a broad overview of the digital agenda as applied to local government.
– Digital technology and the move to digital service delivery is a re-occurring theme in reports, news feeds, blogs and articles. It is seen as one of the main ways to improve service delivery while reducing costs.
– As part of the digital debate, mobile working is discussed with some indication of both pros and cons.
– Channel Shift is briefly mentioned as are issues around Open Source and the need for Digital Leadership.
– It will be of particular interest to members and officers in all tiers of council leading on service transformation, digital technology and service delivery.
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